Abstract Dasar pemikiran perlunya Total Quality Management TQM adalah cara terbaik agar Perusahaan dapat bersaing dan unggul dalam persaingan global dengan menghasilkan produk yang berkualitas tinggi, diperlukan upaya perbaikan berkesinambungan terhadap kemampuan manusia, proses dan lingkungan sesuai dengan kebutuhan dan kepuasan konsumen. Untuk mengkaji bagaimana penerapan Total Quality Management TQM dalam produksi ready mix concrete di PT. Igasar, maka dilakukan studi kasus dengan menyebarkan angket kuisioner pada beberapa konsumen, melakukan wawancara kepada staf di unit produksi dan unit yang terkait lainnya serta mengumpulkan data-data tertulis yang telah didokumentasikan. Adapun tujuan dari penelitian ini adalah untuk mengidentifikasi sejauh mana penerapan Total Quality Management TQM pada proses produksi ready mix concrete dan merekomendasikan teori penerapan TQM. Hasil dari penelitian ini didapatkan bahwa PT. Igasar belum menerapkan TQM namun telah menerapkan Total Quality Control TQC, yang dalam hal ini TQC merupakan elemen dari TQM itu sendiri. Berdasarkan hasil analisis perhitungan statistik, dari segi informasi tentang produk diperoleh bahwa 30 % dari jumlah pelanggan mengetahui dan menggunakan produk ready mix concrete dari konsumen lain, 30 % mengetahui dari promosi dan 40% mengetahui sendiri. Dari segi jadwal pengiriman produk, 20 % dari pelanggan menyatakan tidak terlambat, 70% menyatakan kadang-kadang terlambat dan 10 % menyatakan sering terlambat, sedangkan dari segi pelayanan, 30 % dari pelanggan menyatakan sangat puas dengan tanggapan keluhan, 50 % menyatakan cukup puas dengan tanggapan keluhan dan 20 % menyatakan tidak puas dengan tanggapan keluhan. Dari hasil analisis dapat disimpulkan bahwa produk ready mix concrete dari dinilai memenuhi spesifikasi dan persyaratan yang ditetapkan oleh konsumen, namun dari segi pelaksanaan termasuk jadwal pengiriman dan pelayanan kurang memuaskan bagi konsumen.

Pada era globalisasi sekarang ini, persaingan yang sangat tajam terjadi baik di pasar domestik maupun di pasar internasional/global. Agar perusahaan dapat berkembang dan paling tidak bisa bertahan hidup, perusahaan tersebut harus mampu menghasilkan produk barang dan jasa dengan mutu yang lebih baik, harganya lebih murah, promosi lebih efektif, penyerahan barang ke konsumen lebih cepat, dan dengan pelayanan yang lebih baik apabila dibandingkan dengan para pesaingnya. Terlepas dari itu semua, untuk meningkatkan daya saing produk industri tersebut haruslah menawarkan mutu atau kualitas produk yang lebih baik dari pesaing-pesaingnya begitu juga dalam prosesnya. Total Quality Management TQM atau manajemen mutu terpadu merupakan salah satu strategi yang dapat digunakan oleh pemasar terutama dalam industri bisnis yang melibatkan komitmen manajemen dan karyawan secara total dalam usaha mencapai mutu yang lebih tinggi yang merupakan bagian dari strategi pemasaran untuk mendapatkan kepuasan pelanggan dan keuntungan industri. Tujuan penelitian ini adalah untuk mengetahui bagaimana penerapan TQM di sebuah perusahaan. Baik dari segi manfaat yang diperoleh atau hambatan yang ditemui dalam penerapan TQM. Penelitian yang dilakukan penulis adalah di PT Citra Abadi Sejati yang berlokasi di Bogor. PT Citra Abadi Sejati adalah perusahaan manufaktur yang berfungsi sebagai produsen untuk produk pakaian yang produk utamanya adalah jaket. Hasil penelitian menunjukan bahwa PT Citra Abadi Sejati telah menerapkan TQM dengan cukup baik. Berdasarkan teori-teori yang dikemukakan oleh para ahli TQM, perusahaan tersebut mempunyai kriteria yang hampir sama dalam teori TQM. Kualitas, kepuasaan konsumen dan perbaikan yang berkesinambungan menjadi perhatian utama bagi perusahaan tersebut serta manajemen SDM yang berkualitas menjadi hal yang sangat penting dalam kegiatan produksi. Meskipun dalam penerapannya masih saja ada hambatan yang harus dihadapi. Hasil evaluasi dalam penelitian ini menunjukan masih banyak hal-hal yang harus dilakukan oleh PT Citra Abadi Sejati untuk menyempurnakan TQM seperti kurangnya komitmen manajemen puncak. Akan tetapi hambatan-hambatan yang ada akan selalu dicari solusinya demi terciptanya TQM. Dengan demikian penerapan TQM akan lebih terasa manfaatnya. Keywords kualitas, TQM, kepuasaan konsumen, perbaikan yang berkesinambungan Figures - uploaded by Adil FadillahAuthor contentAll figure content in this area was uploaded by Adil FadillahContent may be subject to copyright. Discover the world's research25+ million members160+ million publication billion citationsJoin for free A preview of the PDF is not available ResearchGate has not been able to resolve any citations for this pengangguran menjadi permasalahan di tengah kehidupan masyarakat yang sampai saat ini belum dapat tersolusikan. Padahal di sisi lain, negeri ini memiliki banyak kekayaan alam, bahkan sebagian besar belum tergarap dan dikelola. Kondisi yang ironis tentunya. Berwirausaha banyak diperbincangkan sebagai satu solusi yang mampu menghantarkan anggota masyarakat tidak berstatus pengangguran. Segala sektor dapat diciptakan sebagai peluang usaha yang dilakukan secara mandiri dan beraliansi. Namun tidak sedikit orang yang mencoba berbisnis dengan menciptakan dan mengembangkannya, pada akhirnya mengalami kegagalan. Banyak faktor yang menyebabkannya. Untuk meminimalisir resiko kegagalan tersebut, dibutuhkan proses pembelajaran dan pembekalan pengetahuan dan keterampilan berwirausaha. Sebagai bagian dalam proses pembelajaran tersebut, buku ini dihadirkan. Buku ini dipergunakan sebagai materi perkuliahan kewirausahaan. Dengan harapan setelah menjalankan perkuliahan Kewirausahaan, mahasiswa mampu memahami konsep kewirausahaan, terdorong untuk berwirausaha dan memiliki pengetahuan serta keterampilan and brand are the same with upper-middle class. There is parallelism between the famous brandand the personality. STIE Kesatuan lecturers can be the example in discussing lifestyle and purposes of this study are to find out the stage of brand preverance on clothes product, to alalyze the dominant factors that influence purchasing behaviour, and to analyze the behaviour after purchasing. This study is limited on purchasing behaviour by the lecturers and the factors which influence, the trend to choose upper-middle class brand products, and the action or behaviour after purchasing. The authors make a ranking on respondents based on data they collected, afterwards conclude brand preference ranking is arranged by percentage. The analysis is done by Image Analysis Method. The results of this study are 1 the brand preference of STIE Kesatuan lecturers is still in middle stage, 2 the dominant factor influencing customers' purchase is product quality, 3 the dominant post-puchasing action is always choosing the upper-middle class brand products that give satisfaction, 4 the majority of respondents stated "it's up to" when their friends or their families are going to buy kualitas pendekatan sisi kualitatifDorothea ArianiWahyuAriani, Dorothea Wahyu. 2003. Manajemen kualitas pendekatan sisi kualitatif. Yogyakarkat GhaliaManajemen Sumber Daya ManusiaRichard L DaftDaft, Richard L. 2003. Manajemen Sumber Daya Manusia. Jakarta Pemasaran, jilid II, Edisi kesebelasPhilip KotlerKotler, Philip. 2006. Manajemen Pemasaran, jilid II, Edisi kesebelas, Jakarta Indeks konsep total quality dalam bidang manajemen pemasaranRiskaRiska. 2012. Aplikasi konsep total quality dalam bidang manajemen pemasaran. Pemasaran, Edisi ketigaFandy TjiptonoFandy Andi TjiptonoChandra DanTjiptono, Fandy. 2010. Strategi Pemasaran, Edisi ketiga, Jakarta Andi Tjiptono, Fandy., dan Chandra, Gregorius. 2011. Service, Quality & Satisfaction, edisi ketiga, Jakarta AndiManajemen Strategi. Bandung Rekayasa Sains. Yusnita, Rita TriT TripomoDan UdanTripomo T, dan Udan. 2005. Manajemen Strategi. Bandung Rekayasa Sains. Yusnita, Rita Tri. Quality Management TQM

^{Respondendalam penelitian ini berjumlah 150 pengguna kereta api dan 92 pegawai PT. KAI di Kota Yogya dan Kota Solo. Analisis data menggunakan metode SERVPERF dan statistik deskriptif. Hasil penelitian menunjukkan kualitas layanan dan penerapan TQM di PT. KAI sudah baik, namun masih diperlukan perbaikan pada beberapa atribut kualitas layanan. An investigation on effectiveness of Total Quality Management in creating a better working environment in a corporate world A case study of Samsung 1 Introduction Background of the study Samsung is a world renowned company which has and is using different strategies to maintain its quality and standards that eventually helped the company to reach the pinnacle of the success. Samsung is also reputed for its emphasis on the total quality management concept and this company is using this concept rigorously for the last few decades by incorporating all members of an organization participate in improving processes, products, services, and the culture in which they work. Samsung is using this holistic approach for long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal which all are the keys to its success. Total quality management is the concept of maintaining a system of management based on the principle that every staff member must be committed to maintaining high standards of work in every aspect of a company’s operations which can help a company to create an environment where the employees can work properly in corporate standards and as a part of corporate world Bahri, 2012. Total quality management is important in various aspects to ensure the required quality and standards in the operation of the organization which can help to boost performances by defining the real path of the organization that it wants to achieve. Total quality management is concepts which can be used by Different Organizations use it in very different ways and confirms the concepts in order to fit their own personal goals where the ultimate goals are same regardless of the differences Bakotić and Rogošić, 2015. Total quality management is a pioneer in maintaining proper standards in the manufacturing and operations where it is also needed to analyse how effective it is in creating corporate world environment for an organisation Hur, 2009. So, this researcher will be prepared on this background to analyse the effectiveness of Total Quality Management in creating a better working environment in the corporate world on the basis of the case study of Samsung. Research aims and objectives The aim of the research is to find the effectiveness of Total Quality Management in creating a better working environment in the corporate world on the basis of Samsung. The objectives are given below To explore the elements and factors of Total Quality Management of Samsung To inquire the effectiveness of Total Quality Management of Samsung To investigate the elements and preconditions of better working environment To demonstrate the effectiveness of Total Quality Management in creating better working environment on the basis of Samsung To show the relationship between Total Quality Management and better working environment 2 Literature review Total Quality Management and its impacts Total Quality Management refers the process of implementing the applications so that the organisation can emphasizes on the continuous development of the performances and outputs by taking the long-term view which will ignore the short-term financial gains and will focus on gaining long-term sustainability Jaca and Psomas, 2015. Total Quality Management is the solution for a company which can be used to attain the organisational goals by showing the pathway to successful continuous improvement where the company can use different strategies and tactics to utilise the available data and effective communication to bring a stability, discipline and overall efficiency in the organisational activities and working environment Naidu, Babu, and Rajendra, 2006. Total Quality Management is the method which can promote the ethics in the organisation by encouraging and motivating the people in the organisation to behave ethically and also ensure ethical values in the organisational activities as well Teoman and Ulengin, 2017. Total quality management helps to embrace integrity in the organisation where the company focuses on encouraging the honesty and morality which eventually enhances the values and fairness in the processes and activities that can help to create an environment where the employees can feel comfortable to work Teoman and Ulengin, 2017. On the other hand, trust is an important part of total quality management because trust is the main pillar of creating participation and engagement of the employees which can make them feel honoured and secured in the working place that has impacts on the overall performances and output of the organisation Vanichchinchai, 2014. Moreover, TQM can be better implemented and effective if the organisation can arrange regular training facility and programs for them which will increase their performances and level of commitment by better configuring them with the objectives and aims of the organisation Murgatroyd and Morgan, 2010. Therefore, teamwork can be fostered through total quality management because accomplishment of the organisational goals can be better accelerate through the team work which is a prime focus of TQM and it can also increase rapport between the employees and in between employee and organisation as well Hur, 2009. It is also mentioned by that the leadership is an important element of TQM because leadership is like the paddle of the company and the company’s activities are mainly dictated and directed by them where inefficiency can make TQM a futile effort Bakotić and Rogošić, 2015. Moreover, it is also important to note that TQM must be done by giving proper recognition and maintaining proper communication with the related parties so that synchronisation and consistency can be maintained in the overall process. Impact of TQM in creating better working environment The working environment is an important factor in the modern business world because it is essential to create a healthy environment where the employees will work with full enthusiasm and effectiveness so that highest performances can be generated Bahri, 2012. Moreover, TQM can bring proper ethics and integrity which increase moral values and honesty of the employees that can foster a healthy environment Murgatroyd and Morgan, 1993. On the other hand, the teamwork, recognition and trust building activities can enable the company to create an environment where the employees will be able to work efficiently Bahri, 2012. Communication is the effective tool which can be used to proper required directions, feedbacks, dictation and overall command to the employees so that the organisational goals can be achieved and also it will create an environment where proper planning and feedbacks will be available Bakotić and Rogošić, 2015. TQM can be better implemented and effective if the organisation can arrange regular training facility and programs for them which will increase their performances and level of commitment by better configuring them with the objectives and aims of the organisation. 3 Methodology Research design The researcher will use the positivism philosophy for this research because this will enable the researcher to use structured methods which can make researcher able to use more scientific and established knowledge. The researcher will use the descriptive research design for this research because the analysis will be conducted by using the characteristics of the population. Therefore, the researcher will use only the established knowledge and theory rather not using any assumptions and hypothetical data or information for this research. The deductive research approach is the best approach for this research and the researcher will use this approach to conduct this research according to Sanders et al. 2007. Quantitative, qualitative data and information will be used as a research method for this research because the researcher wants to get measurable data and qualitative data for this research which will enable to the researcher to compare and interpret the findings. The primary data will be used which will be collected by using the primary data sources. The survey method will be used for this research to collect the primary data where the researcher will collect responses by using structured questionnaire from the selected respondents. on the other hand, the cross-sectional method will be used as there will be no repetition of the research in future on the same topic. Also researcher need some secondary data as well. Sampling and data collection This research will be prepared by collecting sample using the non-probability sampling method because it is not possible to give equal chance every member of the population to be selected as respondent. Besides, every member of the population is not qualified and informed enough to be an ideal respondent. So, the research will use the judgmental sampling method of non-probability sampling where the researcher will collect 20 respondents who are the employees of Samsung via face to face interview, personal emails and personal experiment in Samsung stores. Besides, the researcher will collect 15 employees and 5 managerial level employees to get the required information to conduct the research. The researcher will collect some secondary data from books such as PMBOK, blogs, journals, pervious research and case studies also online information about TQM system in Samsung company. Research ethics The researcher is fully determined to concur all the ethical values of this research where the researcher has aimed to not take any unfair means to conduct this research. Moreover, the researcher is not forcing anyone to be selected as respondent and will not disclose any of the information of the respondents to other parties. Therefore, the researcher will not distort any information and will not use the information on the respondents for any other purpose other than this research. 4 Research plan The research will conduct this research by collecting information from the respondents who will be collected according to the selected methods. Later, the researcher will use the SPSS to conduct the analysis part where the researcher will show the mean, median, mode, factor analysis, correlation, and regression analysis to find the effectiveness of the total quality management on creating good working environment on the basis of Samsung by using the selected variables which are identified in the literature review part. References Bahri, S. 2012. Implementation of Total Quality Management and Its Effect on Organizational Performance of Manufacturing Industries Through Organizational Culture in South Sulawesi, Indonesia. IOSR Journal of Business and Management, 51, Bakotić, D. and Rogošić, A. 2015. Employee involvement as a key determinant of core quality management practices. Total Quality Management & Business Excellence, Hur, M. 2009. The influence of total quality management practices on the transformation of how organisations work. Total Quality Management & Business Excellence, 208, Jaca, C. and Psomas, E. 2015. Total quality management practices and performance outcomes in Spanish service companies. Total Quality Management & Business Excellence, 269-10, Murgatroyd, S. and Morgan, C. 1993. Total quality management and the school. Buckingham [England] Open University Press. Naidu, N., Babu, K. and Rajendra, G. 2006. Total quality management. New Delhi New Age International. Teoman, S. and Ulengin, F. 2017. The impact of management leadership on quality performance throughout a supply chain an empirical study. Total Quality Management & Business Excellence, Vanichchinchai, A. 2014. Supply chain management, supply performance, and total quality management. International Journal of Organizational Analysis, 222, This dissertation proposal has been written by a student and is published as an example. See our guide on How to Write a Dissertation Proposal for guidance on writing your own proposal. Cite This Work To export a reference to this article please select a referencing stye below APA MLA MLA-7 Harvard Vancouver Wikipedia OSCOLA Reference Copied to Clipboard. Reference Copied to Clipboard. Reference Copied to Clipboard. Reference Copied to Clipboard. Reference Copied to Clipboard. Reference Copied to Clipboard. Reference Copied to Clipboard.} PENERAPANTQM DI PERUSAHAAN. Total Quality Management (TQM) merupakan paradigma baru dalam menjalankan bisnis, yang berupaya untuk memaksimumkan daya saing organisasi melalui perbaikan secara berkesinambungan atas kualitas produk, jasa, manusia, proses dan lingkungan organisasi. TQM merupakan pendekatan yang seharusnya dilakukan organisasi masa ^{Sebabpenerapan konsep TQM akan membantu perusahaan dalam memahami market orientation dan permintaan pasar, sehingga tidak akan kalah saing dalam kompetisi dengan para kompetitor. 4. Mengurangi Employee Turnover. TQM juga dapat membantu perusahaan untuk mengurangi tingkat employee turnover sekaligus meningkatkan employee retention. Ini karena} PenerapanTqm Pada Perusahaan Samsung. Video ini akan menjelaskan tentang Pengaruh Penerapan TQM pada UKM Tahu. Dan kami berikan kesimpulan di UKM tahu tersebut dan bagaimana dampak Anggota Kelompok: - Iis Nurmalasari 164010003 - Taufik Wildan Anshari 164010005 - Andi Putra Majid 164010008 - Nur Aisyah Novianty 164010019 - Nurani berjudul"Analisis Penerapan Total Quality Management (TQM) Dalam Meningkatkan Mutu Pelayanan Pada PT. Pegadaian (PERSERO) Cabang Bulukumba dapat terselesaikan, meskipun dalam bentuk yang sederhana sekaligus merupakan salah satu syarat untuk meraih gelar Sarjana Ekonomi pada Program Studi Manajemen Fakultas Ekonomi dan Bisnis Berikutadalah 8 prinsip utama dari TQM: Berfokus pada pelanggan. Customer yang menentukan tingkat kualitas suatu produk atau jasa. Mereka tidak melihat usaha apa saja yang dilakukan organisasi untuk mendorong peningkatan kualitas dan kepuasan pada customer. Seperti, memberikan pelatihan pada karyawan, mengintegrasikan kualitas ke dalam proses

Penerapandi perusahaan dalam manfaat TQM itu sendiri mengacu kepada sektor publik untuk perbaikan layanan maupun produk tentunya, dimana manfaat penerapan TQM yaitu mengurangi biaya tanpa melupakan kepuasan pelanggan apa pun itu bentuknya. Karakteristik Total Quality Management (TQM) ini harus melibatkan semua anggota organisasi dalam

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penerapan tqm pada perusahaan samsung